RePolicies

***For Safety reasons children are not permitted in the salon without adult supervision***

We accept Discover, MasterCard, Visa and American Express

We do not accept Checks

Gratuities can be cash to your stylist or credit card through our Tippy Kiosk.

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep your appointment, we request at least 48 hours notice. All cancellations must be done by phone call/voicemail at 610-792-7294 to Velvet Luxe Salon, LLC. Cancellations through private email or social media will not be valid as these can go to spam boxes and not be seen. Clients who do not honor their appointments will be charged a cancellation fee as follows:

We require that you keep an up-to-date credit card on file to reserve your appointment time or you may pre-pay 50% of your scheduled service to reserve your appointment, if you would not like to keep a up-to-date credit card on file.  Please give 48 hours notice when cancelling an appointment so we have the opportunity to fill the appointment.  Failure to cancel BEFORE 24 hours for any reason will result in an automatic NON-REFUNDABLE charge of 50% of service.  If you have an unpaid balance due to a cancellation or no show we will no longer take or hold appointments reservations for you until your balance is paid.  

We guarantee our work 100%. If you are unhappy in any way please schedule a complimentary follow-up appointment within one week of original service.

We also guarantee you will love our products. However, should you purchase the wrong product for you we refund you 100% with your original receipt. Should you have lost your receipt that is okay! We can give you 100% of the cost in Velvet Luxe Credit to use towards a New product or any service.  Returned products cannot be more than 50% used or older than 60 days from purchase.